Tools
If you are looking for tools to help you improve your business outcomes, you have come to the right place. For over 25 years, clients have appreciated us for skillfully choosing the right set of tools for unique business challenges and for successfully applying them to improve…
Do you want to know what tools will help you improve your business indicators now?
What tools we can use to help you with composing an optimal business solution tailored to your current challenges?
CX - Customer Experience, that is the ability to manage customer experiences
- Customer segmentation
- Market research
- Qualitative customer research
- Customer quantitative research (NPS, Customer Satisfaction Index, Customer Effort Score, Fair Value Index)
- Building a value of creation strategy
- Strategic workshops
- Strategic consulting
- Designing customer experiences
- Measurement, research and analysis of the ability to manage customer experiences
- Planning of marketing communication
Business strategy
- Creating the company's mission, vision and strategy
- Operationalization of the strategy, i.e., defining a plan for its implementation
- Building a Balanced Score Card, that is key strategic measures of the company and implementation support
- Building systems to manage the implementation of the company's strategy
- Creating and implementing management by objectives (MBO)
- Defining and implementing Key Performance Indicators
- Preparation of the organization for changes (we are looking for implementation barriers and help to remove them)
- Building and implementing the CX Strategy, which is the advantage of the organization through the positive distinction of the company in the eyes of customers
- Building the organization's ability to change
- Building cooperation capacity based on "Cooperation and Beyond"
Business processes
- Analysis of current processes in terms of their inconsistency with the strategy, losses, weaknesses in generating value for customers - AS-IS process mapping
- Analysis of current processes in terms of their inconsistency with the strategy, generated losses, weaknesses in generating value for customers - mapping AS-IS processes
- Defining efficient business processes that provide customers with the experiences they want - TO-BE process mapping
- Planning of changes in processes and implementation support
- Lean management, 6∑, Kaizen, Kaikaku - education, planning, implementation support
- Reconstruction of business processes
- Study of the maturity of process management
- Selection of process tools
- Assisting to owners of business processes in planning changes to the processes they manage
- Process changes towards AGILE
Organization, standards, competences
- Organizational Culture Management
- EXM - Employee Experience Management (employee experience management)
- Optimization of incentive and bonus systems
- Defining key behaviors and implementing them in the organization
- Creating standards and key principles and consolidating habits based on them
- Development of individual competences through coaching and mentoring
- Building a culture resistant to mobbing and anti-mobbing systems
- Development of competences necessary for people in managerial positions: Management, Project Management, Sales Process Management - Sales Directors licensed by Persona Global Inc., Cracking the Sales Management Code, World-class customer service management, Lean Management in production, sales, and marketing , customer service, HR, IT, Finance and accounting, Performance management, Increasing the motivation and commitment of the crew, Effective feedback, i.e. how to provide feedback, Tools and techniques for team building and consolidation, Leadership, Team leadership, Storytelling for Leaders, Lean Management, Analyzing the situation and making decisions (based on Innovative Decision Making), The role of leaders in building customer loyalty, When you become a manager for the first time, Communication, Coaching, Mentoring, Interpersonal communication skills, Persuasion skills, Change management, Time management, Agile, Customer Experience Management, Employee Experience Management, Emotional Management, Counteracting mobbing
- Organization research and analysis: Organizational Alignment Survey (OAS), Employee Experience Survey (EES), Organizational Alignment Survey, organizational readiness to change, Organizational Culture Barometer, Internal Customer Effort Score
- Research and analysis of competencies, commitment and cultural resources based on 180- and 360-degrees rule: Management Action Profile, Leadership Action Profile, Social Style of Communication (based on Persuasive Communicator), Sales competency assessment (based on Sales Competency Assessment)
- Development of competences necessary for specialist positions (traders, customer service, debt collectors and others): Advanced Sales Techniques, Masterful Questioning, Persuasion and Influencing, Business Issues Selling, Sales to CEO, Consulting Sales, Key Account Management, Up-selling and Cross-Selling, Customer Experience in communication with customers, Ability to build relationships and effective persuasion, Storytelling for salespeople, Commercial and internal negotiations with customers, Time management for salespeople and customer service
- Development of competences of all employees: Developing the skills of persuasion and building trust - training in persuasive communication (based on Persuasive Communicator), Personal mastery, Time and space management, Development of emotional intelligence (based on Emotional Capability), Development of crew resistance to stress, changes, crisis, etc. (Resilience), Solution-oriented communication (based on Solution Based Communication), Resilience (building resilience)
Technology that supports business
- Designing IT architecture for the company's processes and strategy
- Precise definition of expectations towards IT solutions and selection of reliable suppliers
- Advice on how to modify the information architecture so that: it helps employees deliver the value expected by customers, in their daily work it is a help for them, not an obstacle, and keeps up with the changes that every company is constantly subject to
- Support in the selection and implementation of IT systems
- Advising on the digitization of the enterprise
- Help in simplifying and standardizing information systems in the enterprise