Play: fascinating knowledge in the field of Customer Experience Management and unforgettable impressions from the workshops
Zuzanna Chodyra-Piast, former Head of the Customer Experience Management Department (CEM)
Janusz Kamieński and Piotr Machowski from Strategy & Results conducted consulting activities and a series of workshops for the Customer Experience Management Department at PLAY. Outstanding knowledge supported by concrete examples, a practical approach to business, many fascinating success stories and positive energy emanating from both consultants made it an unforgettable event for our team, from which we drew inspiration for a long time.
During the workshop, we had the opportunity to deepen our knowledge of what it is to build the organization’s ability to create unique customer experience. We learned how to support our internal clients in the organization by providing them with inspiration and assistance in implementing solutions that improve customer experience. We also designed an action plan for our team in the short, medium and long term. Full synergy of the whole group, lots of ideas and a solid dose of knowledge. Janusz, Piotr – thank you!